Palyro Terms of Service

Effective date: 14 July 2026

Welcome to Palyro. These Terms are the contract between you and us for everything Palyro does. We’ve written them to be read — plain language, no walls of legalese. The short version: pay for the minutes you use, be straight with the people in your meetings, and we’ll be straight with you.

1. Who we are

Palyro is operated by Novotrio OÜ, a private limited company registered in Estonia.

• Registry code: 17503604
• Registered address: Pärnu mnt 388b, Nõmme linnaosa, 11612 Tallinn, Harju maakond, Estonia
• Email: support@palyro.com

When these Terms say “Palyro”, “we”, “us” or “our”, they mean Novotrio OÜ. When they say “you”, they mean the person or company holding the Palyro account. Novotrio OÜ is your sole contracting party and the seller of record for all Palyro purchases.

2. What Palyro is

Palyro is a live meeting AI. Depending on the mode you choose, it can:

• Translate — join your online meeting (Google Meet, Zoom, Microsoft Teams) as a visible bot participant and translate spoken language live, as captions and optionally as a synthesized voice;
• Advise (Meeting Coach) — give you, privately, live suggestions, context and glossary help during a meeting;
• Meeting Intelligence — join your online meeting and transcribe it live, without translating, to power the Meeting Coach and meeting notes;
• Take notes — capture a meeting and deliver a transcript and AI-written meeting notes afterwards;
• Room mode — provide live translation for in-person conversations using participants’ phones, without a meeting bot.

Palyro uses third-party AI services to do this — including OpenAI, Anthropic and ElevenLabs, and potentially Google for certain language pairs. The full, current list of processors and what each one does is in our Privacy Policy.

Being honest about limits: live translation has an inherent delay of a few seconds, and transcription, translation, notes and coaching are AI-generated — they can be wrong. Palyro is an aid to understanding, not a certified interpretation or a verbatim legal record. Don’t rely on it, without human verification, in situations where a mistranslation could cause serious harm (medical, legal, safety-critical settings).

3. Who may use Palyro

• You must be at least 18 and able to enter into a contract.
• You may use Palyro privately as a consumer or for business. Some sections below give consumers in the EU/EEA extra rights.
• Territorial availability: Palyro is not offered or sold to customers in the Republic of Türkiye. We block sign-up and checkout for customers located in Türkiye, and the service is not intended for use from there. If we determine an account is held or used from Türkiye, we may close it and refund any unused purchased balance.
• We may restrict availability in other territories where we cannot lawfully or practically offer the service.

4. Your account

• Sign-up currently requires an invitation (an invite code or an allowlisted email). We may open or close registration at any time.
• You sign in with a magic link to your email or with Google. Keep your email account secure — anyone who controls your email can access your Palyro account.
• You are responsible for what happens under your account. Give us a real email address and, for paid use, accurate billing details.

5. Credits, pricing and payment

Palyro uses a prepaid credit wallet. There is no subscription and nothing recurring unless you turn it on.

• How it works: you top up your wallet in US dollars via Stripe. The minimum top-up is $5. Meetings are charged per minute, at the per-minute price for the meeting mode you selected. The price is shown before you start a meeting and on the pricing page; the price in force when a meeting runs is the price you pay.
• Welcome credit: new accounts receive a one-time $2.00 welcome credit so you can try Palyro before paying. Welcome and other promotional credit has no cash value, is non-transferable and cannot be paid out or refunded.
• Auto-reload: you can optionally enable automatic top-ups when your balance falls below a threshold you choose. You can switch it off at any time in the dashboard.
• Price changes: we can change per-minute prices for the future. A price change never touches your existing wallet balance — it only changes what future minutes cost. We announce price increases by email at least 14 days before they take effect.
• Low balance and meeting length: meetings need a positive balance to start. If your balance covers less than a full-length meeting, we shorten the meeting up-front rather than interrupting it: the meeting starts with a maximum length computed from your balance (never less than 5 minutes) and ends automatically when it reaches that limit. We never cut a meeting off earlier than the maximum length it started with. If the metered minutes end up slightly exceeding your balance (this can happen within the 5-minute minimum), the small negative amount settles from your next top-up. We never charge more than the metered minutes.
• Refunds of unused balance: unused purchased balance is refundable — ask us at support@palyro.com at any time, or when you close your account, and we’ll return it to your payment method. Promotional credit (like the welcome credit) is not refundable.
• Taxes: where VAT or similar taxes apply, they are shown at checkout.

6. If you’re a consumer in the EU/EEA: right of withdrawal

You have a statutory 14-day right of withdrawal for online purchases.

• Credit top-ups: you may withdraw from a top-up within 14 days of the purchase, no reasons needed, and we refund the unused portion of it. (In practice our refund policy in § 5 is broader: unused purchased balance is refundable at any time, not just for 14 days.)
• Using Palyro within those 14 days: when you start a meeting, you expressly request that we perform the service immediately, and you acknowledge that you lose the right of withdrawal for the minutes actually delivered. Your unused balance stays refundable as above.
• How to withdraw: email support@palyro.com with a clear statement that you withdraw from your purchase. You can use the model withdrawal form at the end of these Terms, but you don’t have to.

7. Your responsibilities toward the other people in your meetings

This is the most important section in these Terms. Please read it even if you skip everything else.

Palyro processes what other people say. When you bring Palyro into a meeting, you — not we — are responsible for making that lawful toward the other participants. In data-protection terms: for meeting content, you are the controller and we process it on your behalf (details in the Privacy Policy).

You agree that, for every meeting where Palyro is active, you will:

1. Tell participants in advance — naming the AI. Before they start speaking, participants must know that Palyro, an AI service, will transcribe and translate the meeting and, if enabled, generate notes or live advice. A generic “this call may be recorded” line is not enough — say what is listening and why. Good ways: a line in the calendar invite, a spoken notice at the start, and leaving the Palyro bot visible under its own name.
2. Obtain any consent your law requires. In many countries — including Germany (§ 201 of the Criminal Code) — capturing non-public spoken words without every speaker’s knowledge is a criminal offense, and a stored transcript can be treated like a recording. What counts as valid consent depends on where you and your participants are; getting that right is your responsibility.
3. Confirm the attestation Palyro shows before the meeting starts. That checkbox is your confirmation to us that participants have been informed. Ticking it does not by itself make the processing lawful — actually informing the participants is what does.
4. Respect objections. If a participant objects, stop Palyro for that meeting (end the session or remove the bot). You can delete the meeting’s data afterwards from your dashboard.
5. Never use Palyro covertly. Hiding the bot, suppressing notices, or using bot-less modes so that participants cannot tell an AI is processing their words is a violation of these Terms and grounds for closing your account.

If a meeting participant brings a claim against us because you didn’t meet these obligations, you will compensate us for the resulting damage — unless you are a consumer and the failure wasn’t your fault.

8. Voice cloning

Palyro can synthesize your translated speech in a voice that sounds like you, using an optional voice clone created with ElevenLabs.

• Your own voice only. You may only clone your own voice. Cloning anyone else’s — a colleague, a public figure, anyone — is prohibited and grounds for immediate account closure.
• Explicit consent first. A voice model is sensitive, biometric-adjacent data, so we create one only after your explicit consent, and we record which consent text you agreed to.
• Delete any time. You can delete your clone in the dashboard whenever you want; this removes the voice model at our provider and withdraws your consent.
• One clone per account, used solely to voice your own translated speech in your meetings. Never for training, never for anyone else.

9. Acceptable use

Don’t use Palyro to:

• capture, transcribe or translate people without the notice and consent described in § 7;
• break the law, infringe others’ rights, or harass anyone;
• process sensitive data (for example health information) without a legal basis — be especially careful in medical, legal or HR meetings;
• probe, overload, reverse-engineer or resell the service, or use it to build a competing product or dataset;
• circumvent the territorial restrictions in § 3.

We may suspend or close accounts for violations. Where reasonable, we warn first.

10. Your content and deleting it

• Your meetings stay yours. You own your meeting content — recordings, transcripts, notes. We claim no rights beyond what’s needed to run the service for you.
• No training on your content. We don’t use your meeting content to train AI models. We use our AI providers through their business/API terms, which — for each provider we rely on — include documented commitments not to train on API customer content; the Privacy Policy names each provider and the commitment we rely on.
• Retention: recordings and transcripts are stored so you can access them in your meetings library, and are automatically deleted 90 days after the meeting. You can delete any meeting earlier, at any time, from the dashboard.
• Account deletion: you can close your account and have its data deleted by emailing support@palyro.com. We delete within 30 days, except records tax law makes us keep (kept seven years under Estonian accounting law, access-restricted, then deleted).

11. Availability, previews and changes

• Palyro is a young product. We work hard for reliable service, but we don’t promise uninterrupted availability and don’t offer an SLA at this time. Features marked preview can change, misbehave or be removed.
• Meeting platforms (Google Meet, Zoom, Teams) and AI providers can change their systems in ways that affect features; we’ll work to restore anything that breaks, but we’re not responsible for platform-side changes.
• We may update these Terms. For material changes we’ll email you at least 30 days in advance. If you don’t agree, you can close your account before the change takes effect and we’ll refund your unused purchased balance. Changes don’t apply retroactively.

12. Intellectual property

The Palyro software, brand and site belong to us or our licensors. You get a limited, non-exclusive, non-transferable right to use the service under these Terms — nothing more.

13. Liability

• Nothing in these Terms limits liability for intent or gross negligence, for injury to life, body or health, or for anything that cannot be limited under the law that applies to you.
• Otherwise, if you are a consumer: we are liable for breaches of essential contractual duties (duties that make proper performance possible at all, and that you may reasonably rely on) up to the damage that is foreseeable and typical for this kind of contract; for slight negligence beyond that, liability is excluded.
• If you use Palyro for business: our total liability per contract year is capped at the greater of what you paid us in that year and $100; indirect and consequential damages are excluded.
• AI output: translation, transcription, notes and coaching can contain errors (see § 2). To the extent permitted by law, we are not liable for decisions made in reliance on AI output without human verification.

14. Governing law and disputes

These Terms are governed by Estonian law. If you are a consumer, you additionally keep the protection of the mandatory consumer-protection rules of the country where you live, and nothing in this section takes away your right to bring or defend claims in your home courts where the law gives you that right.

We are not obliged and not willing to participate in dispute-resolution proceedings before a consumer arbitration board. Talk to us first instead — support@palyro.com reaches humans who can fix things.

15. Contact

Novotrio OÜ · Pärnu mnt 388b, 11612 Tallinn, Estonia · support@palyro.com

Model withdrawal form

(Complete and return this form only if you wish to withdraw from a purchase.)

To: Novotrio OÜ, Pärnu mnt 388b, 11612 Tallinn, Estonia, support@palyro.com
I/we hereby give notice that I/we withdraw from my/our contract for the following purchase: [credit top-up of DATE/AMOUNT]
Ordered on: · Name: · Address: · Date:
Signature (only if this form is notified on paper)