Palyro Help & FAQ

Everything on one page. Jump to: Getting started · Meeting modes · Billing & credits · Languages · Troubleshooting · FAQ

Getting started

1. Get in. Palyro is currently invite-only — sign up with an invite code or an invited email address. You sign in with a magic link (we email you a login link — no password to remember) or with Google.
2. Get your welcome credit. Every new account starts with $2.00 of credit, enough to try a real meeting before paying anything.
3. Start your first meeting. On the dashboard, answer the two setup questions (what kind of meeting, which languages), paste your meeting link, and start. The Palyro bot will knock on your meeting — admit it like any other participant.
4. Tell people it's there. Before the meeting starts in earnest, let participants know an AI translator is in the room. Palyro asks you to confirm you've done this before every meeting — it matters, legally and humanly. What the law requires depends on where you and your participants are (see our Terms, § 7); a practice that serves well: a line in the calendar invite, one spoken sentence at the start, and the visibly named Palyro bot. In modes where nothing is visible in the meeting — Coach-only and other bot-less modes — the duty is exactly the same: participants must still be told an AI is processing their words.
5. Open your live console. Your personal listener page shows live captions in both languages, your Meeting Coach panel (if enabled), and audio controls. Tap once to enable audio — browsers require a tap before they'll play sound.

Meeting modes

Translate. The core mode. The Palyro bot joins your online meeting (Google Meet, Zoom, Microsoft Teams) and translates live — as captions on your listener page and, if you want, as a synthesized voice in the meeting. Choose one-way (you understand them) or two-way (they also hear you translated — optionally in your own cloned voice).

Meeting Coach. A private advisor that reads the conversation as it happens and gives you — and only you — short suggestions: what to say, context you should know, terms unpacked, plus a running ledger of open questions and commitments. Add it to any translated meeting, or run it standalone without a bot. Other participants never see coach output.

Meeting Intelligence. The bot joins and transcribes the meeting live — no translation. Choose it when everyone shares a language but you want the Meeting Coach working from an accurate live transcript, plus notes afterwards.

Note-taker. No live translation, no listener page — the bot just records the meeting, and afterwards you get the transcript and AI-written meeting notes in your library and by email. The cheapest mode.

Room mode (in-person). No bot at all: for conversations in the same physical room, participants join from their phones via a short link you share, and Palyro translates between them live. Good for on-site meetings, site visits, family conversations.

Every meeting lands in My meetings afterwards. What's there depends on the mode: bot-based meetings come with a recording and transcripts; AI-written notes are produced when you've enabled Notes for that meeting; bot-less modes (Coach-only, room mode) have transcripts but no audio recording. Everything auto-deletes after 90 days — download what you want to keep.

Billing & credits

• Prepaid wallet, per-minute pricing. Top up in dollars (minimum top-up: $5); each meeting burns its per-minute price for the mode you chose. The price is shown before you start — no surprises, no subscription.
• What things cost: note-taking is cheapest, listen-only translation is mid, two-way translation is the priciest, and the Meeting Coach is a small per-minute add-on. Current prices are always on the start form.
• Auto-reload (optional): set a threshold and a top-up amount, and your wallet refills itself. Switch it off any time.
• Low balance: meetings need a positive balance to start. If your balance covers less than a full-length meeting, the meeting starts with a shorter maximum length computed from your balance (never less than 5 minutes) and ends when it reaches that limit — we never cut it off earlier than the limit it started with. Any small overrun within the 5-minute minimum settles from your next top-up.
• Refunds: unused purchased balance is refundable on request, any time. Promotional credit (like the welcome $2) isn't.

Languages

• Six languages at launch: German, English, Spanish, French, Italian, Portuguese.
• Core: German → English — the direction Palyro is hardened on.
• Preview: everything else — each language paired with English in both directions (including English → German), plus Spanish paired with German, French and Portuguese. Preview pairs work but are still earning their stripes — expect rougher edges.
• More languages and pairs are coming; the start form always shows exactly what's currently available.

Troubleshooting

The bot never joined. Most often it's sitting in the waiting room — check for an admission prompt in your meeting. If your platform requires the host to admit participants, only the host can let Palyro in.

I hear nothing on the listener page. Tap the page once — browsers block audio until you interact. Then check the volume sliders on the page.

The translation lags a few seconds. That's inherent, not a bug: Palyro waits for enough speech to translate meaning, not word-by-word noise. Think of it as consecutive interpretation at machine speed — great for Q&A-style conversation, not lip-sync.

Voice output sounds choppy. Usually a network hiccup on the listening device. The captions are unaffected — they're the reliable channel.

My meeting won't start. Check your balance (meetings need a positive balance to start) and that your meeting link is a direct Google Meet / Zoom / Teams URL.

Something else? support@palyro.com — a human answers.

FAQ

Why does the bot need to be admitted to my meeting?

Palyro joins as a regular participant, so meeting platforms treat it like one — including waiting rooms. That's deliberate: everyone can see it's there.

What do the other participants actually see?

A participant tile named after you, e.g. "Maria · via Palyro" (or "Palyro Translator" if you haven't set a name). No camera feed of anyone — unless you, the operator, choose to enable camera sharing, in which case the tile shows your camera. No access to anything but the meeting itself. If two-way voice is on, they hear the translated voice from that tile.

Do I have to tell people Palyro is in the meeting?

Yes. You confirm before each meeting that participants have been informed — and the law in many countries (Germany very much included) requires that they actually know, before they speak, that an AI is transcribing and translating. What exactly is required depends on where you and your participants are; naming it beats hinting: "I've got an AI translator called Palyro in the room so I don't miss anything." This applies with full force to Coach-only and other bot-less modes: the fact that nothing is visible in the meeting doesn't mean there's nothing to disclose — an AI is still processing what people say, and they must know.

Why is there a delay of a few seconds?

Meaning arrives in chunks. Palyro translates complete thoughts rather than streaming word-fragments, and getting translated audio into a meeting adds transport time. A few seconds is the honest physics of live translation today.

Can Palyro speak in my own voice?

Yes — record a short sample in the dashboard and Palyro creates a voice clone (one per account, your own voice only, explicit consent required). Your translated speech then sounds like you instead of a stock voice. You can delete the clone any time; deleting removes it at our voice provider too.

Can I clone someone else's voice?

No. Your own voice only — anything else is grounds for account closure.

Is my meeting used to train AI models?

No. We don't train on your meetings, and each AI provider we rely on commits in its business/API terms not to train on customer content — the Privacy Policy names each provider and the commitment.

Where is my data stored, and who processes it?

Storage is in the EU (Frankfurt and our EU engine servers). During a meeting, audio and transcripts stream to the AI services that do the work — OpenAI, Anthropic, ElevenLabs, Recall.ai, and potentially Google for certain language pairs — under EU data-transfer safeguards. The full list, with what each receives, is in our Privacy Policy.

How do I delete a meeting — or everything?

Each meeting has a delete action in My meetings, effective immediately. Everything deletes itself after 90 days anyway. To close your account entirely, email support@palyro.com — account data is gone within 30 days (only tax-mandated billing records are kept, locked away, for the legally required period).

What happens when my credit runs out mid-meeting?

It won't come as a surprise: if your balance covers less than a full-length meeting, the meeting starts with a shorter maximum length computed from your balance (never less than 5 minutes) and ends when it reaches that limit. We never end a meeting earlier than the limit it started with. If the metered minutes slightly exceed your balance — possible within the 5-minute minimum — the small negative amount settles from your next top-up.

Do participants need Palyro accounts?

No. Only the person who runs the meeting needs an account. In room mode, participants just open a link on their phone — no sign-up.

Can I use the Meeting Coach without translation?

Yes — coach-only mode runs without a bot and without translation. It's also the cheapest way to get live advice plus notes.

Which meeting platforms work?

Google Meet, Zoom and Microsoft Teams for bot-based modes. Room mode works anywhere humans and phones are.

Why can't I sign up from Türkiye?

Palyro isn't offered in the Republic of Türkiye — sign-up and checkout are blocked there. This is a business decision about where we sell, not a technical limitation.

Is Palyro a certified interpreter?

No. It's very good, and it's honest about being AI: translations can be wrong. For contracts, court, or medical decisions, have a human verify anything that matters.

I still have a question.

support@palyro.com. Really — we read everything.